Question & Answers

Please do not make any unauthorised deductions on your own.
Please send your debit note to vi@MENNEKES.de
Please state the reason and/or the basis for the debit (quotation number, old reference number, etc.), as well as your reference details (order number or invoice number)

We would be happy to supply you with Cepex wall-mounted receptacles as a surface-mounted or flush-mounted version with a factory-fitted labeling field on request.

Yes. You are welcome to request a test report when you place your order. It is then included in the ordered receptacle combination package. If the receptacle combination was ordered without a test report, you can still request one by stating the approval number.

The maximum cross-section of a pilot pin is 4mm².

This is theoretically possible up to 32 amperes - but a plug should never be pulled out under voltage!

Three-phase sockets must be connected in such a way that there is a clockwise rotating field. The rotating field control test plug differs from normal plugs due to its transparent enclosure. By means of two control lamps inside the transparent enclosure, this plug indicates whether the field is rotating in a clockwise or anticlockwise direction, or if a phase is missing. In this way, the direction of the rotating field can be checked safely. If the rotating field is correct, the green lamp lights up; if the rotating field is incorrect, the red lamp lights up and if a phase is missing, both lamps light up. You can find our test plug here. More information can be found on page 34 of our Industrial plugs and sockets catalog.

Yes. A data sheet is available for download for each standard receptacle combination on the product detail page. For customer-specific solutions, a schematic diagram and an electric circuit diagram are included in the product text.

For products of our product range, you can download the declarations of conformity from the respective product pages, or you can request them. If it is a new receptacle combination that was customised to the needs of the customer, a declaration of conformity will only be available after the order has been received and the first device has been produced. 

This is a question our Service department will be able to answer on request. A generally applicable statement cannot be made in this regard due to the variety of products. Typically, our products can be used at an altitude of up to 2000 meters in accordance with the international standard DIN EN/IEC 60309 on plugs, socket-outlets and couplers for industrial purpose, which is binding for us.

No, the deactivation function is a safety aspect.