How can I get STEP files from you?

On the corresponding product detail pages on our website, we offer STEP files for download on some products. STEP files of the remaining articles are available on request.

Can you freely select the modular device manufacturer of receptacle combinations?

Dependent on the customer's specification, the products from various modular device manufactures can be used.

Can I order partially wired receptacle combinations from MENNNEKES?

We only offer completely wired receptacle combinations, whose quality and safety have been tested in accordance with the standard DIN EN/IEC 61439 .

Where can I find my MENNEKES contact?

You can find your MENNEKES contact at national contact persons. Simply choose your region - the right contacts for technical service, project support, offers and orders will then be displayed (including telephone number and email address). More information

Can we procure products directly from MENNEKES?

MENNEKES uses a three-stage distribution channel for selling products. MENNEKES products can be procured from our trade partners and electrical wholesalers. Please find trade partners near you here.

Can I make changes to the receptacle combination or extend it?

Making a modification to the receptacle combination will make you the manufacturer of the product and you will have to assume full liability for the product.

Where do you fasten the protective inlet caps?

The protective caps are fastened below the fastening screw of panel-mounted inlets. Some devices have a designated fastening hole.

What to do in case of complaints?

For the complaint service we need the following information: Please contact the internal sales staff in case of complaints: regional contact for ordering Describe the defect of the delivery or product (with production code of the devices and best with photos of the damage) in as much detail as possible. Required information for complaints processing: reference data (source of supply) of the original order MENNEKES part number incl. quantity MENNEKES delivery note and / or MENNEKES invoice number For returns in the course of complaints, please always state the assigned complaint number Please note the distribution channel of the original purchase Please note our reference to warranty in our terms and conditions

What does Cepex stand for?

Cepex receptacles are used as a modular system. Regardless of whether SCHUKO®, CEE or data technology is involved: everything is accommodated by the uniform design of our Cepex receptacles across all applications.

Which color code does which product have?

The color code of a product depends on the nominal operating voltage / voltage it is designed for. Our plug ProTOP is available, for example, in the color codes red, blue, yellow, green and black. You can find an overview of the color codes here

Question & Answers

Why is the position of the earth contact relevant for industrial plugs and sockets?

The position of the protective conductor ensures that incorrect insertion is prevented in the case of various voltages and frequencies in accordance with the electrical standard.

Does MENNEKES have any screwless connection options in its range?

We are offering screwless connection techniques for up to 32-amp wall-mounted receptacles, panel-mounted receptacles, and plugs and connectors. Look for “SafeCONTACT” and “TwinCONTACT”..

Where do I find the approval number?

The approval number of our products is located inside the enclosure. For products of the AMAXX family, there is also an inspection tag in the window.

Why are no seals supplied with panel-mounted SCHUKO® receptacles?

Our panel-mounted SCHUKO® receptacles have a moulded sealing lip and require no separate seal to guarantee that protection class IP44 requirements are met.

In which colours are energy bollards available from MENNEKES?

Our energy bollards are available in all RAL colours.

Are there spare keys for lockable Cepex receptacles?

We are offering a spare lock and a key for our Cepex receptacles. It is not possible to provide a single key.

Are products from MENNEKES resistant to UV radiation?

Structural changes to plastic materials as a result of UV radiation make every type of plastic subject to ageing. Neither MENNEKES nor suppliers of plastic materials can guarantee perfect resistance to UV radiation of plastic materials. We have experienced product lifetimes of 20 years and more with outdoor applications of our products. We are not in a position to specify a minimum service life for our products since they are exposed to a number of different situations during normal use and especially mechanical wear.

Are there spare parts available for products from MENNEKES?

Yes, spare parts are available for all of our products. Tell your contact at MENNEKES the part number of the product for which you need a spare part.

Does MENNEKES offer pre-assembled cables?

We do not offer pre-assembled cables but we can refer you to businesses that do.

Can I use different brands for data networks?

Yes. Simply let us know which brand you prefer for data networks. Our Service department will be happy to check for you the brand to be used.